Find Online Help For Your Local Store

Last Updated on December 29, 2017 by Ellen Christian

This is a sponsored post. I am a Shop Your Way blogger and all opinions are my own.

Posts may be sponsored. This post contains affiliate links, which means I will make a commission at no extra cost to you should you click through and make a purchase. As an Amazon Associate I earn from qualifying purchases.

Have you ever needed to pick something up locally and wanted to make sure that YOUR store has it in stock? Sure, it’s available online but that doesn’t necessarily mean that your local store has it. What if you have questions about a product the store carries? Generally, what that means is that you need to get in the car, drive to your local store, and then hunt around on the floor until you find it – or don’t. What if I told you there was an easier way to do it?

Find Online Help For Your Local Store

Find Online Help For Your Local Store

The Shop Your Way mobile app can give you that functionality from your home or from the car or from the coffee shop around the corner. For shoppers who are on-the-go or looking to quickly
connect directly with their local store or favorite associate right from the palm of their hand – tap into Members Assist on or your Shop Your Way mobile app.

Through Member Assist you can communicate directly with your favorite expert associate at your nearest Sears store through the Shop Your Way mobile app or on You can ask any product- or service-related questions – from the best Mother’s or Father’s Day gifts to details on the washing machine you just purchased. You can even share photos – and that associate will directly respond with answers to your service or product questions. This service is available in more than 400 Sears stores nationwide.

Find Online Help For Your Local Store

All you need to do is:

  • Sign in to your Shop Your Way account via or the mobile app
  • Choose the Member Assist app
  • Select your local store
  • Choose the store department best suited to answer your question
  • Choose your store associate
  • Text/Message/Request a call from your store associate
  • Store associate will respond to your inquiry

The next time you’re on the go and need to find online help for your local store, try the new Member Assist app and save yourself some time.


12 thoughts on “Find Online Help For Your Local Store”

  1. Definitely sounds like this would make my life alot easier. I hate wasting time shopping if I dont have to!

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